Privacy Policy

Last Updated: June 2026

At Bear Hugs Nursery (“Bear Hugs”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of the children, parents, guardians, and visitors who interact with our nursery and website. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our website, submitting an enquiry, registering your child, or otherwise interacting with Bear Hugs Nursery, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following information:

Parent and Guardian Information

• Name
• Email address
• Phone number
• Home address
• Emergency contact details
• Any information provided through enquiry or registration forms

Child Information

• Child’s name
• Date of birth
• Medical information relevant to care and safety
• Allergy and dietary requirements
• Developmental or educational information provided by parents
• Attendance records

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited
• Website usage statistics
• Cookies and similar tracking technologies

How We Use Your Information

We use personal information to:

• Respond to enquiries and admissions requests
• Process nursery registrations and enrolments
• Provide educational and childcare services
• Communicate important updates and information
• Maintain child health, safety, and welfare records
• Improve our website and services
• Manage billing and administrative processes
• Comply with legal and regulatory obligations

Marketing Communications

With your consent, we may send information about:

• Nursery admissions
• Open days and events
• Educational programmes
• News and updates from Bear Hugs Nursery

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.

Photography and Media

Bear Hugs Nursery may occasionally take photographs or videos for educational records, parent communication, marketing, or promotional purposes.

Where required, parental consent will be obtained before using photographs or videos of children in external marketing materials, social media channels, or promotional content.

Sharing Your Information

We do not sell, rent, or trade personal information.

We may share information with:

• Educational and childcare staff involved in your child’s care
• Regulatory authorities when legally required
• Healthcare professionals in emergency situations
• Trusted service providers who support our operations, subject to confidentiality obligations

All third-party providers are required to handle personal information securely and only for authorised purposes.

Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information from unauthorised access, disclosure, loss, misuse, or alteration.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain educational and operational records
• Meet legal, regulatory, and safeguarding requirements

When information is no longer required, it will be securely deleted or anonymised.

Cookies

Our website may use cookies and similar technologies to enhance user experience and analyse website performance.

You may choose to disable cookies through your browser settings; however, some website functionality may be affected.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent where processing is based on consent
• Request information about how your data is used

To exercise these rights, please contact us using the details below.

Children’s Privacy

Protecting children’s privacy is particularly important to us. We only collect and process children’s information where necessary for the provision of childcare, education, safety, and nursery operations, and always in accordance with applicable legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Bear Hugs Nursery through the contact information provided on our website.

Bear Hugs Nursery
Kingdom of Saudi Arabia